Pinnacle Fitness Club Terms & Conditions
General Membership Terms & Conditions
- I acknowledge that during all times whilst on LCCSC PINNACLE FITNESS CLUB premises and participating in an organised class that both my person and property shall be at my own risk and I will not hold LCCSC PINNACLE FITNESS CLUB (being its staff, servants or agents) or its instructors liable for any personal injury or loss of property whilst in the execution of their duties
- I warrant that I am physically and mentally sound to proceed with the normal course of exercise and/or have obtained any necessary medical clearances under the LCCSC PINNACLE FITNESS CLUB protocols.
- I acknowledge that I have been given the option of choosing a membership based on a fortnightly billing agreement.
- I understand that a seven (7) day cooling off period applies during which time I may terminate my membership in writing. In the event of termination LCCSC PINNACLE FITNESS CLUB may deduct from the amount refunded the cost of any services provided including a reasonable administration charge.
- I must present this card upon every visit in order to gain entry. Without this card entry will be denied.
- I acknowledge that timetables and facilities may be altered by management to suit seasonal and usage requirements and instructor availabilities.
- I acknowledge that I must keep LCCSC PINNACLE FITNESS CLUB informed of any changes of name, address, contact numbers, bank account and credit card details (Direct Debit only). Entry to the LCCSC PINNACLE FITNESS CLUB may not be permitted until full account details are provided.
- Minimum period of suspension that can be applied is 1 week.
- Suspensions are permitted on 3, 6 and 12 month memberships only – not available on any 1 month, trial, promotion or visit memberships.
- Individual suspensions incur a $5 administration charge.
- Maximum accumulated suspension periods:
3 month membership = 1 week suspension
6 month membership = 2 week suspension
12 month membership = 4 week suspension
Until further notice Direct Debit Membership = no suspension within first 6 payments, after which 1 week per every 3 months membership.
- If you are unable by reason of temporary physical incapacity, verifiable by a medical certificate, to avail yourself of the services provided for under your membership agreement, you may apply to management to have the balance of the membership agreement deferred until such time as a medical certificate can be presented certifying you physically sound.
- All suspension requests must be submitted on the appropriate form and approved by management
- All general suspensions must be applied for in advance – requests will not be backdated to reflected retrospective time.
- All cancellation requests must be submitted on the appropriate form available from LCCSC PINNACLE FITNESS CLUB reception.
- LCCSC PINNACLE FITNESS CLUB reserves the right to cancel this membership at its discretion.
- Cancellations are permitted within the seven (7) day cooling off period with a full refund less the amount used.
- Transfers – Memberships (excluding any 1 month, trial, promotion or visit memberships) can be transferred (at no charge) to a current Liverpool Catholic Club member who has held an LCCSC PINNACLE FITNESS CLUB membership in the past. Transfers cannot be backdated. The membership holder must fill out the appropriate form at reception.
- Requests for refunds will be reviewed by management.
Direct Debit Request Service Agreement
This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with LinksPay and the Business. it also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form
I/We hereby authorize LinksPay Ply Ltd (ABN: 96 134 528 279) Direct Debit User ID 382220 to make periodic debits on behalf of the ‘Business’ as indicated on the front of this Direct Debit Request (herein referred to as the Business)
I/We acknowledge that LinksPay is acting as a Direct Debit Agent for the Business and that LinksPay does not provide any 000ds or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.
I/We acknowledge that LinksPay and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. LinksPay and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:
(a) to the extent specifically required by law: or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request. This Agreement and the terms and conditions of the agreement with the Business.
I/We acknowledge that bank account details have been verified against a recent bank statement to ensure the accuracy of the details provided. if uncertain you should contact your financial institution.
I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however, transactions can take up to three (3) business days depending on your financial institution.
I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available.
I/We agree that LinksPay will not be held responsible for any fees and charges that may be charged by your financial institution.
I/We Acknowledge that there may be a delay in processing if:
1) There is a public or bank holiday on the day, or any day after the debit date
2) A payment request is received by LinksPay on a day that is not a Banking Business Day
3) A Payment request is received after normal operational hours, being 4pm Monday to Friday. Any payments that fall due on any of the above will be processed on the next business day.
I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement. I/We authorise LinksPay to vary the amount of the payments upon instructions from the Business. I/We do not require LinksPay to notify me/us of such variations to the debit amount.
I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments. I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements,
I/We acknowledge that variations to the debit arrangement will be directed to the Business.
I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.
I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming you are advised to contact your financial institution.
I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by LinksPay.
I/We authorise LinksPay to attempt to re-process any unsuccessful payments as advised by the Business.
I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business.
1) The Debit User to verify details of my/our account with my/our financial
2) The Financial Institution to release information allowing the Debit User to verify
￼￼￼my/our account details.
LinksPay Pty Ltd
ABN: 96 134 528 279
P.O Box 6290, Upper Mt Gravatt, Queensland 4112
Ph: 07 3040 4320 Fax: 07 3343 8590
Direct Debit General Terms and Conditions
- Direct debit is available at LCCSC PINNACLE FITNESS CLUB as an until further notice (UFN) contract. A minimum period of 6 debits is required otherwise cancellation fees apply.
- I acknowledge that any fee instalments shall be payable whether or not I use LCCSC PINNACLE FITNESS CLUB facilities or services, unless the membership has been placed on hold prior.
- I acknowledge that if my direct debit is dishonoured by my financial institution LCCSC PINNACLE FITNESS CLUB will try to recover outstanding fees together with administration fees at the next debit date or in person and reserves the right to deny entry to the LCCSC PINNACLE FITNESS CLUB until all overdue monies are paid.
- All Direct Debit memberships will be deducted in accordance with the debit schedule available from reception.
- No transferral of a direct debit membership from one member to another is allowed.
10 Visit Casual Pass
- General membership terms and conditions apply to 10 visit passes.
- LCCSC PINNACLE FITNESS CLUB services including personal training, fitness assessments and programming are available to 10 Visit Pass holders but carry additional individual fees.
- 10 Visit Pass expiry constitutes the full use of all visits purchased OR the expiry date as per the membership agreement when signing being reached. – No extensions or suspensions allowed.
- Any visits unused by the 10 Visit Pass expiry date are forfeit.
- 10 Visit Passes are issued per person and cannot be shared.
- Non-transferrable and non-refundable.
Issue Date: 30th April 2014
Who does this policy apply to and what does it cover?
We, the Liverpool Catholic Club Limited (the Club) operate:
The Liverpool Catholic Club;
The Liverpool Catholic Club Sports complex which includes a gymnasium and ice rink;
The Thurgoona Country Club Resort including a golf course and motel;
The Liverpool Catholic Club Butchery; and
We also operate websites and social media associated with these venues and services.
This policy describes how we handle the “personal information” collected from members, guests and others.
Personal information means information or an opinion about an individual (who can reasonably be identified), whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Where appropriate, we will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.
What is our privacy commitment to you?
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) by protecting the privacy and confidentiality of your personal information and the personal information of all our members, guests and others.
When we collect, use, disclose, store, access or correct your personal information, our actions will comply with the Privacy Act and the Australian Privacy Principles.
What kinds of personal information does the Club collect and hold?
We collect a wide range of personal information, and in some cases sensitive information, this includes:
Your contact details including your occupation and date of birth;
A copy of your driver’s licence or other identification if you apply to become a member of the Club;
Details of your membership of the Club including any positions held by you at the Club or any complaints made by you or against you;
Information about what goods or services you buy or receive from us including whenever you use your membership card;
Details of your activities in the Club including your participation in social or sporting activities or your involvement with our sub-clubs;
Health information including any medical conditions you may have or assistance you may need when using our facilities or services including your fitness goals;
Information connected to your use of our gaming machines (including your player activity statements and prizes you receive);
Information about you related to a liquor or gaming self-exclusion or banning order about you from yourself, other clubs, ClubsNSW, a Liquor Accord, the Independent Liquor Gaming and Racing Authority or Office of Liquor Gaming and Racing;
Things you say or do (or said about you) in connection with an incident or potential disciplinary proceedings;
Images or video of you at our premises; and
If you apply for a job with us, the information in your resume and other information that you or your referees provide to us, including notes of our interactions with you and/or others in relation to your prospective employment.
From time to time, we may collect additional information related to surveys, specific promotions, services or activities. Wherever practicable, we will advise you of the information being collected and provide you with an opportunity to refuse the collection of information.
How do we collect your personal information?
Your personal information is collected as a result of your visits to (or dealings with) us. Information is collected by recording information that you provide to us, by electronic means, and the observations of our staff. We collect personal information when you:
Visit any of our venues;
Apply for or renew membership of the Club or request to use our services;
Purchase goods or services from us (and for example, use your membership card);
Use our gaming machines or request to be excluded from using our gaming machines;
Attend a function, conference or show at a venue operated by the Club;
Plan an event to be held at a venue operated by the Club;
Participate in activities offered by the Club including competitions and promotions;
Visit any of the websites or social media sites operated by the Club;
Are banned or removed from the Club or the gaming area;
Use your Club membership card or another card issued by the Club in the Club;
Receive or request sponsorship through programs such as ClubGRANTS;
Are involved, witness or are connected to an incident at the Club or disciplinary proceedings of the Club; and/or.
Obtain or apply for membership of a sub-club of the Club or participate in the activities of a sub-club of the Club.
When we collect information from you we will take reasonable steps to notify you (or otherwise ensure that you are aware) of the following:
Our identity and contact details;
The facts and circumstances of the collection;
Details of any law that require or authorize the collection;
The purposes of collection;
The consequences if we do not collect the information;
That this policy contains information about how you can access or correct your information or make a complaint about the Club; and
Whether we are likely to disclose the information overseas (and if so to which countries).
We only collect personal information about you from you unless it is unreasonable or impractical to do so. For example, it may be unreasonable or impractical to collect information from you when the information is provided by other members, patrons, our staff or the police.
As a registered club, we have a legal responsibility to collect certain information about our members and guests pursuant to: the Registered Clubs Act, the Corporations Act, Gaming Machines Act, Liquor Act, Anti-Money Laundering and Counter-Terrorism Financing Act and Work Health Safety Act.
For example, when a person applies for membership of the Club we must collect details including their name and address. We must display this information on the Club’s notice board before the Board of the Club is able to consider the application for membership. We may also need to provide this information to other members if a request is made under the Corporations Act.
For what purposes does the Club collect, hold, use and disclose your personal information?
We collect, hold, use and disclose personal information to operate the Club, carry out certain activities, provide products and services to members and guests and other members of the public and comply with our legal obligations. The purpose of collecting personal information is to:
Consider applications and renewals of membership;
Identify who comes to the Club and verify their age and address;
Provide a safe environment for you, other patrons, visitors and our staff;
Provide services to members and their guests and other members of the public;
Carry out accounting and finance requirements and legal and administrative reporting requirements;
Operate the golf course, gymnasium, ice rink, butchers and holiday units of the Club;
Operate functions and conferences at our venues;
Carry out competitions and promotions;
Perform gaming operations;
Publish and distribute newsletters;
Carry out marketing (including direct marketing);
Offer and manage sponsorships including by supporting community sports and social events;
Provide ticketing services, offer dining options and other entertainment including shows;
Operate and support sub-clubs of the Club including publishing contact details of committee members in the Club’s Journal;
Conduct elections of the Board;
Conduct disciplinary proceedings;
Resolve a complaint;
Assess an applicant’s suitability for employment; and
Improve our services and increase membership of the Club.
What happens if you don’t provide your personal information?
If you don’t give us your personal information you may not be able to become a member of the Club or use the Club’s services or facilities. In most circumstances you will be unable to deal with the Club anonymously or with a pseudonym because of our obligations under the Registered Clubs Act.
How do we use your personal information?
We use your personal information primarily to allow us to carry out the activities and functions listed above. We also use your personal information for secondary purposes related to those activities or when allowed under the Privacy Act.
The Club may also use the personal information we collect from you for direct marketing of products and services to you including from third party suppliers. Such products and services may include the provision of newsletters, competitions, announcements, campaigns or information about shows and entertainment at the Club or services offered by the Club.
You can refuse any direct marketing by contacting our privacy officer.
Does the Club disclose my personal information to others?
There may be times when we may need to disclose your personal information to third parties including our insurers, ClubsNSW, a Club sponsor, our legal or financial advisers or to other Club members. Personal information will only be disclosed to these parties for a purpose permitted by, the Privacy Act and/or this policy and your consent will first be obtained where appropriate.
We may need to disclose your personal information to third parties for the purposes of allowing us to carry out the activities listed above. For example, from time to time, we engage external companies to send direct marketing emails and sms, carry out mail services, IT storage services and software related services. These external companies only have access to the information necessary to provide services to the Club. They are required to comply with the Privacy Act and must offer privacy standards comparable to those offered by us.
We will disclose your personal information if we are required or authorized to do so by law enforcement agencies, the Australian Electoral Office, the Department of Family Services or the Australian Taxation Office.
FREQUENTLY ASKED QUESTIONS
Is there surveillance at the Club?
All venues operated by us are subject to video and audio surveillance for security reasons including to monitor the safety of members, guests and employees and to protect the our assets. The footage and audio recordings may be used in disciplinary proceedings and/or to investigate incidents and may be disclosed to our legal representatives, our insurers and law enforcements agencies.
How do we hold and protect your personal information?
Personal information that is held by us is stored both electronically and by hard copy.
We take reasonable steps to ensure that your personal information is safe and secure from unauthorised use and disclosure whether such information is stored electronically or in hard copy.
Information that is stored electronically on our servers is restricted and password protected and only accessible to relevant employees.
Information from the guest and visitor sign in registers is initially stored in a restricted access area and then in a locked store room.
Video and audio surveillance are stored on our digital recorders which are maintained in a restricted access area and password protected.
Your personal information is securely destroyed when it is no longer needed or when it is out of date.
Are we likely to disclose personal information overseas?
It is unlikely that we will disclose your personal information overseas. However, if you agree to information being put on our websites then this could be accessed by anyone in Australia and by persons in other countries.
Using the Club’s websites
The websites and social media sites operated by us may contain hyperlinks to other websites including those operated by third parties.
The links are provided for reference only. We do not have any control over these external websites. We are not responsible for the content on these sites or the privacy practices adopted by these sites.
What does this policy mean?
By attending the Club or participating in an activity with us, you consent to the terms of this policy.
From time to time, your additional consent will be sought for the collection, use or disclosure of information for purposes other than as set out in this policy.
If you do not agree to any part of this policy or do not wish to receive direct marketing information from the Club, please contact the privacy officer listed in this policy.
How do I access, update or correct the personal information held by the Club about me?
You can request access the personal information we hold about you by contacting our Privacy Officer.
We will not charge you for making the request. However, we may need to charge you for our time to answer your request. We will advise you in advance if there are to be any charges associated with complying with your request.
We will respond to your request in a reasonable time frame (usually not more than 30 days). When you request access we may need further information from you to verify your identity.
There are a number of reasons why we may be unable to give you access to your information. If we are not able to provide access to your information we will provide you with our written reasons.
If you believe any of the personal information that we hold about you is incorrect you can ask us to correct it.
If asked to correct your personal information we will take reasonable steps to correct the information to ensure that it is accurate, up to date, relevant and not misleading. If we refuse to correct your personal information we will give you written reasons.
How do I make a complaint about privacy at the Club?
If you believe we have breached the Privacy Act or any of the Australian Privacy Principles or if you want to raise any issues you may have about privacy at the Club please contact our Privacy Officer.
In making a complaint to the Club about privacy, please give us enough details to be able to identify your concerns and response appropriately. You must provide us with your name and contact details and a description of your complaint. We will respond to you in a reasonable time frame (usually not more than 30 days). If you are unhappy with how we handle the complaint you have a right to take the complaint to the Information Commissioner.
How do I contact the Privacy Officer at the Club?
You can contact the privacy officer by:
Phone: 02 8784 4878
Facsimile: 02 9821 3758
Post: P.O Box 305 Liverpool BC NSW 1871